How an Emergency Response Plan Speeds Flooded Basement Cleanup

water damage restoration planWhen the forecast calls for a wintery mix, one thing is for certain ­– sloppy, late winter snowstorms will soon give way to spring showers and thunderstorms. All that water has to go somewhere and that can be bad news for property owners who may end up a flooded basement.

Water Damage is an Emergency

Quick response is critical when removing water in the basement. Water remaining on building materials for more than 24 hours can compromise structural components such as drywall, insulation, flooring, and even ceilings, to the point that it might be necessary to remove them completely. Water damage not addressed within 72 hours can contribute to mold growth. The damp, dark environment of a flooded basement is an ideal environment for mold to easily take hold and grow in as little as 24 to 48 hours. Dealing with water issues within 16 hours can result in very minimal structural damage, and can save the property owner substantial repair costs, reducing the overall inconvenience to the tenant. Responding to water in the basement within the first 24 hours is key to reducing losses. Cleaning up a flooded basement within 8 to 16 hours can reduce drying time by one day, and significantly reduce structural damage due to water damage.

Emergency Response Minimizes Disaster Recovery

As the saying goes, “time is money.” When it comes to business, every hour that a business is closed because of water damage, mold remediation, or other damage or catastrophe, is revenue lost.

Fact: 25% of businesses that close because of a disaster never reopen, and a staggering 80% of businesses that do not recover within one month are likely to go out of business.

Emergency services performed by a professional restoration company are restorative actions taken to minimize further damage to the structure. This applies to disasters from various causes. Losses that can happen daily include:
  • Water damage from an overflowing toilet
  • Fire sprinkler malfunction
  • Flood
  • Roof leak
  • Sewer backup
Less frequent catastrophic events may include fire and smoke damage, or property damage from powerful storms like tornados, severe thunderstorms or storm surge.

Emergency Response Priority Program

An Emergency Response Priority Program, (ERPP), like the free program offered by LDR Cleaning and Restoration, speeds emergency response and recovery time after a disaster. Here’s how an Emergency Response Priority Program works:
  1. Property manager/owner enrolls in the program and completes the pre-approval forms and property tour.
  2. Each property is assigned an ERP Priority Customer number
  3. Property personnel receive ERPP member cards with their priority customer number and emergency phone numbers
  4. In the event of an emergency, property personnel simply calls the dedicated phone number, provides their ERPP number
  5. Crew is dispatched immediately
After enrolling in the ERPP program, members fill out the necessary forms and paperwork and response crews conduct tours of the properties to be covered in the program. From these tours, critical information, such as building locations, insurance and billing information, special instruction, emergency equipment needs, phone numbers and other contact information, is collected and stored in a secure database. Completing these time-consuming tasks in advance, and pre-arranging the response to any disaster, minimizes business interruption should an incident occur. Perhaps the most immediate benefit ERPP members receive is the priority, VIP service they receive. For example, in winter months, many professional emergency restoration companies are busy with basements flooded from burst frozen pipes. They may receive as many as 40 calls in a day for emergency mitigation services. Most cases are placed on a waiting list until the next available crew can be dispatched. But calls from ERPP members are moved to the top of the queue for the next available service unit. Regardless of the cause of the damage, fast response to the emergency will minimize further damage and speed disaster recovery. Having a current emergency response plan is and important first step to being prepared. LDR Construction Services, Inc. Cleaning & Restoration has proudly served all of northern Illinois and southern Wisconsin since 1991. LDR specializes in the complete repair of fire, smoke, wind, water and vandalism damage to both commercial and residential properties. Capable of handling any size loss and working with all types of insurance providers, the LDR disaster team is available 24 hours a day, 365 days per year. For more information, visit or call 1-888-874-7066. Image courtesy of Stuart Miles / download the free Emergency Response Plan guide.  


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